"The faction-based society that Tris Prior once believed in is shattered--fractured by violence and power struggles and scarred by loss and betrayal. So when offered a chance to explore the world past the limits she's known, Tris is ready. Perhaps beyond the fence, she and Tobias will find a simple new life together, free from complicated lies, tangled loyalties, and painful memories. But Tris's new reality is even more alarming than the one she left...

Regarded as one of the most important sociological and business commentaries of modern times, The Organization Man developed the first thorough description of the impact of mass organization on American society. During the height of the Eisenhower administration, corporations appeared to provide a blissful answer to postwar life with the marketing of new technologies - television, affordable cars, space travel, fast food - and lifestyles, such as...

How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" that keep your customers coming back for more. The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your...

With the United Commonwealth teetering on the brink of all-out civil war, this is the moment that gifted student and Testing survivor Cia Vale has trained for: the chance to lead. Having discovered the brutal truth behind The Testing, she has vowed to end it once and for all. As Cia plunges through layers of deception and danger, she must risk the lives of those she loves most and gamble on the loyalty of her lethal classmates. The stakes are higher...

"An emotional, action-packed epic of love and justice, set during the rise of the Mafia in Sicily"-- "Loyalty can save a soul--or destroy one. Franco Fiorvanti is a handsome laborer toiling on the estate of a baron. He dreams of owning a lemon grove, but the rigid class system of Sicily thwarts his ambition. When the baron asks him to kidnap a little boy, Franco makes a decision that will change his life--and the history of Sicily... Gaetano Catalano...

"Addy Hanlon has always been Beth Cassidy's best friend and trusted lieutenant. Now they're high school seniors who rule the intensely competitive cheerleading squad, feared and followed by their peers-until the young new coach arrives. Cool and commanding, Coach Colette French draws Addy and the other cheerleaders into her life. Only Beth remains outside Coach's golden circle, waging a subtle but vicious campaign to regain her position as "Top Girl"-both...

""A zesty mix of Korean folklore, magic, and science fiction that will leave you longing for more adventures in the Thousand Worlds!"--Rick Riordan, intro to DRAGON PEARL "With crisp dialogue, a winning protagonist and a propulsive plot, this tale is enormously entertaining."--New York Times Book Review of DRAGON PEARL Sebin, a young tiger spirit from the Juhwang Clan, wants nothing more than to join the Thousand World Space Forces and, like their...

Loyal customers are the beating heart of every great business. So why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain, as one-time customers fail to return. A better solution is to shift resources from attracting new...

"Proven customer engagement approaches for winning in the most important moments driving profitability and growth-customer retention and expansion Industry analysts report that up 70- 80% of business growth comes from existing customers. So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits all approach to acquisition as you do for expansions? The Expansion...

Elisabetta, Marco, and Sandro grow up as the best of friends despite their differences. Elisabetta is a feisty beauty who dreams of becoming a novelist; Marco the brash and athletic son in a family of professional cyclists; and Sandro a Jewish mathematics prodigy, kind-hearted and thoughtful, the son of a lawyer and a doctor. Their friendship blossoms to love, with both Sandro and Marco hoping to win Elisabetta's heart. But in the autumn of 1937,...