"Fiona Davis, author of The Dollhouse, returns with a compelling novel about the thin lines between love and loss, success and ruin, passion and madness, all hidden behind the walls of The Dakota, New York City's most famous residence. After a failed apprenticeship, working her way up to head housekeeper of a posh London hotel is more than Sara Smythe ever thought she'd make of herself. But when a chance encounter with Theodore Camden, one of the...

"Grace Holloway keeps to herself. Since narrowly escaping death at the hands of the man who kidnapped her, she's thrown herself into the small inn she runs in Rock Harbor, Maine. It's quiet, quaint and, in the off-season, completely isolated--the perfect place for Grace to keep her own secrets. But Grace isn't the only one with something to hide, and Rock Harbor isn't just a sleepy vacation town. Someone is taking young women--girls who look an awful...

Years ago Kase McCasker's father nixed the sale of the McCasker farm to expand the grounds of the Bell's grand hotel. Now that Kase is back home for good, June Bell might be the only person who can persuade him to reconsider the abandoned plan. Leaving Falls Edge for college allowed Kase to bury his pain; now he's back in the little mountain town, determined to put down roots and take over the struggling farm that's been in his family for generations....

Basil Fawlty is an inept and manic English hotel owner and manager who isn't cut out for his job. He's intolerant, rude and paranoid. Chaos frequently breaks loose as Basil tries to run the hotel. He is constantly under verbal (and sometime physical) attack from his unhelpful wife Sybil, and hindered by the incompetent, but easy target, Manuel, the Spanish waiter. Fortunately he has an intelligent and attractive maid to help him out of the various...

This totally revised book will separate the romantic notions of owning a B&B from the business end by covering basic cost control systems, successful kitchen management, housekeeping, beverage management, room rate formulas, arrival, billing, departure, managing and training employees and more. The CD contains all the forms in the book as well as a sample business plan you can adapt for your own use.

"Hotel management is the co-ordination and execution of all the operations of a hotel. Managing a hotel involves a variety of aspects ranging from business decisions related to budgeting, marketing and purchasing to the administration of the hotel staff in their daily tasks. Hotels are an important component of the hospitality industry and represent luxury and splendor. Each aspect of the hotel, from the rooms to the hosts to the food services, should...